Shipping Policy

At The Wood Fire House, we uphold the highest standards to ensure that every order arrives in pristine condition at the desired delivery address. All deliveries are performed using chilled, temperature-controlled vehicles to preserve the integrity of our products and ensure uncompromised quality throughout transit.

To uphold our commitment to a safe and timely delivery experience, we may engage trusted third-party logistics partners.

1. Delivery Coverage & Schedule
   

   The Wood Fire House delivers exclusively within the Emirate of Dubai.

   Deliveries are available within the dedicated delivery windows, between 10:00 AM and 11:00 PM, Monday to Sunday.

   • Free delivery on all orders above AED 150.
   • A delivery fee applies to orders below AED 150, displayed at checkout.
   • Same Day Delivery is available for orders placed before 12:00 PM (noon), subject to availability.
2. Special Delivery Requests
   If a desired delivery slot appears unavailable at checkout, guests are welcome to contact our concierge. While availability cannot be guaranteed, our team will make every reasonable effort to accommodate your request.
3. Delivery Timing & Contingencies
   The Wood Fire House is committed to delivering all orders within the desired time slot selected by the guest upon checkout. While we take every precaution to ensure punctuality, unforeseen circumstances — including but not limited to traffic congestion, road closures, or external disruptions — may occasionally affect the timing of your delivery. The Wood Fire House cannot be held liable for delays beyond our control. Should any disruption arise, our team will make every reasonable effort to notify you promptly.
4. Road Blockages & Restricted Access
   In the event of road blockages, restricted access, or any circumstance that limits entry to the delivery location, guests must ensure that:
   • The Wood Fire House is informed in advance of any access restrictions.
   • The delivery team is granted the necessary authority or authorisation to enter the premises.
   • The guest is able to collect the order from the nearest accessible point if required.

   It is the guest's responsibility to ensure that our drivers can access the delivery location without obstruction. The Wood Fire House cannot be held liable for delays resulting from restricted access or access limitations beyond our control.

   Should delivery be delayed, unsuccessful, or rendered impossible due to restricted access, the order will not be eligible for refund, return, or reimbursement. Where an additional delivery attempt is requested, guests may be subject to additional delivery fees, subject to scheduling availability. The Wood Fire House reserves the right to cancel the order without refund in such circumstances.

5. Delivery Protocol & Guest Presence
   To preserve the integrity and safety of our products, The Wood Fire House requires that a guest or authorised recipient be present at the time of delivery. Guests are kindly requested not to instruct drivers to leave orders unattended, as this:
   • Compromises hygiene standards.
   • Increases the risk of theft or tampering.
   • Requires a signature upon delivery to confirm receipt and validate the invoice.

   While this may be accommodated in exceptional cases, The Wood Fire House cannot be held liable for any loss, damage, or product deterioration resulting from unattended deliveries.

6. Guest Acknowledgement Upon Delivery
   Upon delivery, guests are required to sign the invoice provided by the driver. This signature serves as formal confirmation that the order has been received in full and in proper condition. In the absence of any immediate concerns reported at the time of delivery, the signed invoice will be regarded as acceptance of the order as delivered.
7. Failed Deliveries
   The Wood Fire House is not liable for failed deliveries in the event that:
   • An invalid, incorrect, or outdated delivery address has been provided at checkout.
   • The guest is unavailable or not present at the delivery address during the scheduled delivery attempt.
   • A revised delivery address is not provided within 12 hours of the initial delivery attempt.
8. Policy Updates
   The Wood Fire House reserves the right to update, modify, or amend this policy at any time without prior notice. Guests are encouraged to review this page regularly. By using this website and purchasing any item(s), you acknowledge and agree to the terms set forth in this policy.
9. Contact Us
   

   For any queries, please contact us:

   Email: info@thewoodfirehouse.ae

   Phone: +971 55 647 0113

   Address: The Wood Fire House, Dubai, UAE

   Website: thewoodfirehouse.ae