Returns Policy

The Wood Fire House guarantees that all orders are delivered in perfect condition to the desired delivery address provided upon checkout.

In the unlikely event that an order arrives in compromised condition, guests are kindly requested to contact our concierge within 24 hours of receiving their order. To process your request, we require a detailed description, proof of purchase, and clear photographic evidence. Due to the perishable nature of our products, complete documentation is essential for any replacement or exchange to be considered.

The Wood Fire House reserves the right to limit or deny replacements at its sole discretion.

1. Eligibility for Replacement or Refund
   Guests may be eligible for a replacement or refund in the event that:
   • The order was damaged prior to or during the delivery process.
   • The order received is incorrect.
2. Replacement & Refund Process
   To initiate a replacement or refund request, guests must contact our concierge within 24 hours of delivery with:
   • Their order number.
   • A detailed description of the issue.
   • Proof of purchase.
   • Clear photographic evidence of the affected product(s).

   If your request is approved, replacement item(s) may be dispatched within 1 to 3 working days.

   In the event that a replacement is not possible, a refund will be issued to the original payment method. Refunds may take between 10 to 15 working days to reflect in your account, depending on your payment provider.

   For the integrity of our return and replacement process, all deliveries should be received in person, in accordance with our Shipping Policy. Unattended deliveries may not be eligible for returns or refunds.

3. Order Cancellations
   

   Order cancellations, refunds, or replacements may not be processed once an order has been prepared or dispatched for delivery.

   To cancel an order before preparation, please contact us immediately at info@thewoodfirehouse.ae or call/WhatsApp +971 55 647 0113.

4. Failed Deliveries
   The Wood Fire House is not liable for failed deliveries in the event that:
   • An invalid, incorrect, or outdated delivery address was provided at checkout.
   • The guest is unavailable or not present at the delivery address during the scheduled delivery attempt.
   • A revised delivery address is not provided within 12 hours of the initial delivery attempt.
5. Additional Delivery Charges
   Additional delivery charges may apply if an order is returned or requires re-delivery due to an invalid or incorrect address, or if the guest is not present at the delivery location during the scheduled delivery attempt.
6. Policy Updates
   The Wood Fire House reserves the right to update, modify, or amend this policy at any time without prior notice. Guests are encouraged to review this page regularly. By using this website and purchasing any item(s), you acknowledge and agree to the terms set forth in this policy.
7. Contact Us
   

   For any queries, please contact us:

   Email: info@thewoodfirehouse.ae

   Phone: +971 55 647 0113

   Address: The Wood Fire House, Dubai, UAE

   Website: thewoodfirehouse.ae