Privacy Policy

The Wood Fire House is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you visit thewoodfirehouse.ae or make a purchase.

1. Information We Collect
   We collect the following types of information:
   • Personal Identification: Name, email address, phone number, and delivery address.
   • Order Information: Products purchased, order history, and payment details (processed securely via third-party payment providers — we do not store card details).
   • Usage Data: IP address, browser type, pages visited, and time spent on the website (via cookies and analytics tools).
   • Communications: Any messages you send us via email, phone, or contact forms.
2. How We Use Your Information
   We use your personal data to:
   • Process and fulfil your orders.
   • Send order confirmations and delivery updates.
   • Respond to customer service enquiries.
   • Improve our website and product offerings.
   • Send promotional communications (only if you have opted in).
   • Comply with legal obligations under UAE law.
3. Sharing of Information
   We do not sell or rent your personal data. We may share it with:
   • Delivery partners and logistics providers to fulfil your order.
   • Payment processors to handle transactions securely.
   • IT and platform providers (e.g., Shopify) who operate our website.
   • Regulatory or legal authorities if required by law.
4. Cookies
   Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You may disable cookies through your browser settings, but this may affect the functionality of our website. We use cookies for:
   • Session management (keeping your cart active).
   • Analytics (understanding how visitors use our site).
   • Marketing (serving relevant ads if you have consented).
5. Data Retention
   We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by UAE law. Order data is typically retained for a minimum of 5 years for tax and compliance purposes.
6. Data Security
   We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is transmitted over SSL-encrypted connections.
7. Your Rights
   Under applicable UAE data protection legislation, you have the right to:
   • Access the personal data we hold about you.
   • Request correction of inaccurate data.
   • Request deletion of your data (subject to legal obligations).
   • Opt out of marketing communications at any time.
   To exercise any of these rights, contact us at info@thewoodfirehouse.ae.
8. Third-Party Links
   Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
   We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
    

    For any queries, please contact us:

    Email: info@thewoodfirehouse.ae

    Phone: +971 55 647 0113

    Address: The Wood Fire House, Dubai, UAE

    Website: thewoodfirehouse.ae